Delivery and Shipping
All shipping methods will be arranged by the customer at the time of the order. You may choose from UPS, United States Postal Service and Federal Express. Shipping and handling charges that are added to your shipping charge at the times of order are usually $4.99 for domestic (USA) and $5.99 for international orders. The ultimate shipping charges are calculate by the weight of each item and the service you choose at the time of your order. Please be aware in the case of international shipments, that we are not responsible for any duty taxes that may be applied by your given country by your government customs. Biohair Care employs the EXW principle
SIGNATURE REQUIREMENT:
US and Canadian customers will have a signature requirement at the time of delivery. Please select a delivery address where you can sign for your package when it arrives.
DOMESTIC SHIPMENTS:
Deliveries within the United States: We offer Priority Mail and Express Mail, Federal Express and UPS services within the United States. Priority Mail services are usually received within 2-3 business days and USPS Express Mail is usually received next business day. Federal Express and UPS offer different services listed at the order process page.
INTERNATIONAL SHIPMENTS:
(outside of the United States): We pride ourselves in having a reputation with our international customers recieving their order lightning fast. In order to enjoy these benefits, we would like to kindly ask that you please provide a correct phone number and an e-mail address that you check regularly at the time of your order. Please be aware in the case of international shipments, that we are not responsible for any duty taxes. The receipt time of your order would depend on the country in which we are to deliver to and do cannot estimate when customs may or may not be involved in the exact time of receipt and may delay the arrival. Most USPS Express Mail services are received within Europe (if no customs or holiday or weather delays) within 4-7 business days. Most all other countries should expect their order within 4-15 business days (if no customs or holiday or weather delays which in this case if customs can exceed up to 20 days).
ABOUT CUSTOMS, DUTIES & TAXES:
When ordering from biohair-care.com, you’re responsible for assuring the product can be lawfully imported to the destination country (Turkey does not accept cosmetics to be sent to individuals).
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If the customer refuses to pay customs charges when ordering with UPS or Fedex, please be aware that the return charge to ship your unwanted order back plus the customs charge you refused to pay will be deducted from your order refund. In order for both you as our customer and us as a company to have a smooth pleasant transaction, we would strongly encourage informing yourself of your countries custom fees and regulations when receiving international packages.
SHIPPING RESTRICTIONS
Please be aware that we will not ship ( with the exception of Beaute Lift-is shipped worldwide) to the following countries and prefer that customers kindly purchase and support your Biohair Care products with your local distributors in the Countries of –EGYPT, KUWAIT, LIBYA, SPAIN, UNITED ARAB EMIRATES, TUNISIA. SimplyCLICK HERE to receive information of how to obtain your local distributor information. If you continue and place your order with any of the above countries listed as your shipping address, your order will be put on HOLD until you provide an alternate shipping address outside of these regions. Many of our cutomers use Aramex. If you do not provide alternative, we will unfortunately refund your purchase. Please let us know if you have any further questions.
CARRIER INSURANCE AND DAMAGES:
In case of carrier damages, Biohair Care will diligently pursue a claim with the carrier on behalf of our customer/s as a courtesy. We do not guarantee a full nor a partial refund. Refund for damages will only depend on the carrier”s outcome of investigation and the amount customs invoice.
ORDER TRACKING:
After your package has been prepared, you will receive an e-mail with your tracking number. You can view the status of your order by going to the shipping company’s web site and inputting your individual tracking number.
Enter your tracking number for USPS at this link.
Enter your tracking number for Federal Express at this link.
Enter your tracking number for UPS at this link.
RETURNS, REPLACEMENTS
All sales are final. No exchanges. No returns are accepted with the exception of an internal shipping mistake. In this case, only un-tampered and un-opened contents will be accepted to be returned and shipments corrected. Please be sure that you are aware of these terms before you place your order.
UNDELIVERABLE ADDRESSES, CUSTOMS ISSUES
Un-tampered product shipments that are returned due to international customs issues and or undeliverable addresses will be refunded for the sale of the products of the order only once the package has been received once again by Biohair Care and not before. Customer may arrange to have the order re-shipped if they so wish and pay additional shipping fees at this time.
ORDER PROCESSESING TIME
All shipments are prepared in the order that the purchases are placed on the website with a one day processesing time. Orders received before 12PM EST weekdays are generally shipped on the same day or next day. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day with the exception of times of the seasons, severe weather condItions.